![]() ![]() Sure they give big warnings of this, but a small grace period would be nice. And throughout all of these issues, Crashplan support sucked. I’d wait days to get a response, had multiple support agents dealing with my case on multiple threads – the whole thing was a mess. So when I received the below email this afternoon, I was extremely disappointed and immediately concerned for the safety of my now un-backed-up data, but unfortunately I wasn’t very surprised – this is just the kind of disaster I’ve come to expect from Crashplan.īelow you’ll find a transcript of my current support history, starting from the time when I reported my “unable to backup” issue, and ending with my response to their meager attempt to remedy the situation. I had a brief call with tech manager Brad W. This evening about the issue – he was a nice, knowledgable guy, and offered me a 2tb seed drive to re-seed my data. He also confirmed that I’m the only account that this data loss situation happened with, and that they’re interested in finding a suitable solution. ![]() I haven’t accepted a solution yet.įor now, the situation is unresolved, and my data is still gone. Why my backup was taking so long, and noticed that although it says I was looking into my crashplan settings to see “What happened to my data?! “Unable to restore due to a backup archive I/O error” What should I do? Should I accept their 2tb seed drive resolution and move on? Should I jump ship and backup with somebody else? Crashplan Support Thread And since I’m still traveling at the moment, I don’t even know when I’ll be able to get home to re-seed all of my data to a drive, even if they do overnight one to me. I’m connected, it’s saying the backup destination is unavailable. Online I get a notice when trying to view my flies “Unable to restoreĭue to a backup archive I/O error”. #Carbonite vs backblaze for mac reviews 2017 archive# #Carbonite vs backblaze for mac reviews 2017 archive#. ![]()
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